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Administrator - Temporary - £12/ph


Our Reference: J5109

Job Terms: Temp

Location: South

Salary: £12.00ph

Job Category: Administration


To provide a high quality customer service relationship to a list of allocated vessels, designed to keep their “navigation outfits” up to date and compliant. To become the main internal contact point of the allocated vessels and to pass on any Sales Opportunities to the sales team. To assist in the smooth running of these allocated accounts through regular contact with the Head Office departments providing part of the overall service, Accounts, Dispatch, Digital and Chart Correction etc. To have continued product knowledge and progression. To be able to contribute to all work activities including Lead Generation, Telephone and Email Sales, Administration and Planning. To have a high standard of communication skills, verbal, written and face to face. To have the PC skills that allow a high standard of data and record management. JOB FUNCTIONS: • To receive and action inquiries from existing and potential customers within a 24 hour response period. • To engage with customers on a day-to-day basis, managing the communication for quotations, new services and daily administration. • To assist the sales team in the generation of quotations for new large customer enquiries. • To develop sustainable professional relationships which help business retention. • To remain proficient and knowledgeable on all products, services and administrative systems. • To maintain contact with relevant sections of the business relied upon to complete our service output. GENERAL ACTIVITIES: • To learn and understand our internal processes and systems to ensure the quality of work output. • To liaise with Head Office with regard to product and service delivery, to ensure quality of timing, service and order content. • To assist in the generation of sales leads through both direct and indirect actions. • To maintain all relevant contact data bases. • To attend Sales & General Meetings as requested and to contribute to planning and strategy. • To be available to travel to Head Office, from time to time, to assist in maintaining contact and relationship levels. • To be fully conversant with all Account Management and processes. • To attend Boat Shows and work hours accordingly, if required and as necessary. • To assist in Southampton Branch general activity and to respond to requests from other teams as and when possible. • To visit and help cover workloads from the Antibes office, as and when appropriate. • To keep in regular contact with all satellite offices to help maintain a professional overall service. • Any other tasks associated with this role. PERSONAL AND PROFESSIONAL REQUIREMENTS: • Proficiency in the Microsoft Office suite of applications • Excellent written and spoken communication skills • Ability to work independently, while at the same time work well as part of a team • Ability to multi-task and prioritise own work load • Ability to maintain productivity in a busy open-plan office environment • Previous customer service experience essential • Understanding of marine sector (is preferred, but not essential) For more information and to apply call Holly Garland 02382 024 271