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Technical Support Engineer - Marine Electronics

Our Reference: J5486

Job Terms: Permanent

Location: South

Salary: £30k

Job Category: Other

An exciting opportunity to join the expanding design department at one of our most prestigious clients in Southampton. A support engineer is required, responsibilities will include • To answer, investigate and resolve client support requests • To investigate and resolve internal support requests • To update support case documentation on SID • To assist the Senior Support Engineer with level 2 escalation support cases • To produce MG knowledgebase articles and advice notes to support regular support activity • To conduct remote access sessions to support live projects • To create and maintain support records, documentation and procedures • To investigate and resolve faulty products returned under RMA The successful candidate will have the following skills/experience. • Cisco experience essential, CCNA/CCNP desirable • Excellent IT literacy, including Microsoft Office Applications • Electrical or Electronic background desirable • Excellent attention to detail and the ability to work effectively to procedures • Knowledge of Video Surveillance systems desirable • At least three years’ experience in a technical support environment If you are interested to hear more and to apply please contact Hollie Smith on 02380 633399